Using Sync

Questions and answers about using the Sync app, installing, using and removing your CGM device, and other Sync related issues.

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47 articles in this collection
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Not a Sync user yet?

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Updated over a week ago

Do I need to purchase my CGM from Sync?

Simple answer: no. Buy your CGM however you want.
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Updated over a week ago

Is there a needle on the CGM? Does it pain?

Get the specifics so you don't have to worry
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Updated over a week ago

I just installed my CGM device but I get weird values

What happens when your glucose levels make no sense after you install your CGM.
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Updated over a week ago

Do you score exercises?

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Updated over a week ago

How is the impact of exercise measured?

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Updated over a week ago

I measured my blood glucose with a fingerprick but it shows different values than my CGM. Why is that?

Here's why there's a difference between your blood glucose and your sensor glucose
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Updated over a week ago

What is this number next to my meals? (and how is it calculated?)

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Updated over a week ago

How can I increase my glucose level but stay within healthy range?

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Updated over a week ago

What should I do if my CGM sensor gets damaged/lost prior to its expiration date?

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Updated over a week ago

Why the same meal causes different scores?

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Updated over a week ago

How long after each meal the sensor should be scanned?

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Updated over a week ago

Why is my glucose level low?

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Updated over a week ago

Introducing Activity Zones

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Updated over a week ago

Can I get a Sync Score for meals consumed before the sensor is activated?

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Updated over a week ago

How can I take my CGM sensor off my arm?

It's easier than it sounds
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Updated over a week ago

How do I know what Sync score makes a food good, tolerated, or avoid at all costs?

Wondering what these numbers really mean?
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Updated over a week ago

What is the best place on my arm to place my sensor?

There are some good places and some less good places
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Updated over a week ago

What is the week's Metabolic Score?

In a few words, your daily score extended over a full week
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Updated over a week ago

How long does my CGM sensor last?

Use it for 14 days
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Updated over a week ago

Do I need a medical prescription to purchase a CGM?

Your concerns answered
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Updated over a week ago

What countries are you shipping to?

Check if your country is covered by the Sync service
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Updated over a week ago

Can I join and use Sync if I am pregnant?

Is CGM a good idea while expecting a baby?
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Updated over a week ago

8 Tips for applying your sensor successfully

Best ways to avoid wrong glucose measurements and have full confidence in your results
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Updated over a week ago

Flying with your CGM device

Should you wear your CGM while going through airport security?
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Updated over a week ago

What is Sync?

Here you can learn more about us.
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Updated over a week ago

Contact us

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Updated over a week ago

How does a CGM measure glucose?

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Updated over a week ago

Where is Sync available?

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Updated over a week ago

Partnership inquiries

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Updated over a week ago

How can I order a Sync kit?

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Updated over a week ago

Why do I see different values for my glucose every time I scan my sensor? Is it normal?

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Updated over a week ago

Different Values between Sync and Freestyle Libre App

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Updated over a week ago

Compatible devices

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Updated over a week ago

Activating your CGM

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Updated over a week ago

Update your account info

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Updated over a week ago

Keep in mind when wearing a CGM

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Updated over a week ago

When will my order be shipped?

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Updated over a week ago

Scanning your CGM

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Updated over a week ago

Applying Your CGM

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Updated over a week ago

Removing your CGM

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Updated over a week ago

Why do I see different glucose levels compared to measuring via my finger and using the app?

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Updated over a week ago

Error when scanning CGM

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Updated over a week ago

What is the Metabolic Score?

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Updated over a week ago

Can I place the sensor somewhere else except my arm?

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Updated over a week ago

How accurate the measurements of my blood glucose are?

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Updated over a week ago

I'm unable to Activate my Sensor

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Updated over a week ago